Mhs3 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how mhs3 collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your data responsibly and transparently.
Last Updated: January 2026
1. Information We Collect
Mhs3 collects several categories of information from users to keep the platform running smoothly and to provide a secure, personalised experience. The categories of information collected include:
- Account Information: Full name, email address, phone number, date of birth, and encrypted password upon new account registration.
- Payment Information: Transaction details in MYR including deposit methods such as DuitNow, GrabPay, and bank transfers. Full account numbers are not stored directly by mhs3 — all processing is handled through secure payment providers.
- Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and time zone are automatically recorded when you access the platform.
- Usage Data: Pages visited, session duration, clicks, in-platform searches, and any gaming or betting activity carried out.
- Cookies and Tracking Technologies: Cookie files are stored on your device to maintain login sessions, remember your preferences, and improve platform performance.
We only collect information that is genuinely necessary for platform operations, security, and improvement. Users may contact us to find out more about the data we hold in relation to their account.
2. How We Use Your Information
Information collected by mhs3 is used for the following purposes only, and will not be used beyond the scope outlined here without notifying the user:
- Creating and managing user accounts securely, including identity verification and password recovery.
- Processing deposit and withdrawal transactions in MYR through supported local payment methods.
- Delivering account-related notifications, platform updates, and relevant service information via email or in-app alerts.
- Detecting and preventing fraud, account abuse, and activities that violate the platform's Terms and Conditions.
- Analysing usage patterns to improve the functionality, design, and content of the mhs3 platform for Malaysian users.
- To comply with legal requirements, regulations, or requests from lawful authorities in Malaysia when required.
We do not use user data for third-party advertising purposes, and we do not sell any personal information to external organisations.
3. Cookies & Platform Tracking
Mhs3 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the platform, and they serve several important functions.
Mhs3's platform uses two main types of cookies. The first are session cookies — temporary files that are automatically deleted when you close your browser, used to maintain your login status throughout an active session. The second are persistent cookies, stored for a longer period to remember your language preference, account settings, and display preferences.
Users can manage cookie settings through their web browser. However, disabling certain cookies may affect login functionality or your overall experience on the mhs3 platform. We recommend keeping session cookies active to maintain account security.
Our platform does not use third-party cookies for advertising or cross-site tracking purposes. All tracking data collected is used solely for mhs3 internal operations and service improvement.
4. Data Storage, Security & Third-Party Sharing
All mhs3 user data is stored on servers protected by SSL encryption and strict technical security measures. Access to the user database is restricted to authorised personnel only and requires multi-factor authentication.
Payment information such as MYR transaction details is stored in accordance with industry security standards. Full bank account numbers and payment card details are not stored directly in mhs3's systems — all processing is handled through reputable third-party payment gateways that comply with established security standards.
Mhs3 does not share users' personal information with third parties except in the following situations: where sharing is necessary to process payments through legitimate financial service providers, where required by law or court order, or where the user has given explicit consent for such sharing.
We retain user data for as long as the account remains active, and for a set period following account closure for legal compliance purposes. Once the mandatory retention period has lapsed, personal data will be securely deleted or anonymised.
5. User Rights, Policy Changes & How to Contact Us
As an mhs3 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold on your account at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you have the right to request a correction through your account settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your personal data, subject to any legal retention obligations we are required to comply with.
- Right to Object: You have the right to object to the processing of your data in certain contexts where it is not required by law.
Mhs3 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or applicable legal requirements. Users will be notified of any material changes via their registered email or an in-platform notification. Continued use of the platform after such amendments take effect constitutes acceptance of the updated policy.
For any enquiries, data access requests, or privacy-related complaints, please reach out to the mhs3 support team at [email protected]. You may also refer to our our FAQ for more information on how we manage user accounts and data.
Your Privacy, Our Priority
We are committed to protecting the security and privacy of every mhs3 user. If you have any questions about how we handle your data, our support team is available to assist you in Bahasa Malaysia.